Shipping policy

Overview
At BosonBerry Studios, we’re committed to delivering your orders efficiently. This policy outlines our U.S. shipping methods, costs, and delivery details.

Shipping Destinations
We ship within the United States only.

Shipping Methods and Costs
We offer shipping via USPS and UPS, with service levels selected at checkout:
- Standard and expedited options: Costs vary based on service level and order weight.
- Free Shipping: Available on most orders over $100.
Shipping costs are shown at checkout. Applicable taxes are the customer’s responsibility.

Order Processing
Orders are processed within 1-5 business days (Monday-Friday, excluding U.S. holidays). You’ll receive a tracking number via email once your order ships.

Delivery Times
Estimated delivery times depend on the selected service level:
- USPS: Typically 2-8 business days (e.g., Priority Mail: 2-3 days, First-Class: 3-5 days).
- UPS: Typically 1-5 business days (e.g., Ground: 3-5 days, Next Day Air: 1 day).
Times are estimates and may vary due to carrier delays.

Tracking Your Order
A tracking number will be emailed once your order ships. Track your package on the USPS or UPS website. If you don’t receive tracking within 6 business days, contact us at service@bosonberry.com.

Lost or Damaged Shipments
If your order is lost or damaged, contact us at service@bosonberry.com within 14 days of the estimated delivery date. We’ll work with the carrier to resolve the issue and may offer a replacement or refund. Report damage with photos immediately.

Shipping Restrictions
We do not ship to PO boxes or APO/FPO addresses. Some items may have restrictions due to carrier regulations.

Contact Us
For shipping questions, email service@bosonberry.com. We respond within 24-48 hours, Monday-Friday.