Frequently Asked Questions

How long will my order take to prepare?

Orders usually take 2–4 business days to prepare, including non-personalized items. For artwork or logo engraving, this timeframe begins after you approve your proof. Shipping time is additional.

How do I submit my personalization details?

Use the customization fields on the product page to enter your text and select the available options before adding the item to your cart. Please double-check spelling and selections before placing your order.

Can you engrave my artwork, logo, or handwriting?

Yes! Follow the instructions on the product page for submitting your design. If the page asks you to contact us before ordering, email your artwork to service@bosonberry.com so we can check its suitability. For handwritten-message necklace requests, contact us directly by email to arrange your order. If you’re unsure how to submit your design, email us and we’ll help.

Will I receive a proof before engraving?

We send a proof for artwork or logo engraving. Production begins after you approve it. We don’t currently send proofs for text-only engraving, so please check your spelling and customization selections carefully before ordering.

Can I request a custom design or a product that isn’t listed?

Absolutely—we love custom projects! Email service@bosonberry.com with your idea, and we’ll discuss what we can create for you.

Do you accept bulk orders for businesses, teams, or events?

Yes! Email service@bosonberry.com to discuss your bulk order and request a quote.

Can you engrave an item I already own?

We generally do not accept customer-supplied items. We may consider requests individually, subject to a required loss-or-damage disclaimer and at least one additional unit for testing. Please contact us before bringing or shipping any items.

Do you offer local pickup in Mobile, Alabama?

Yes. Select local pickup at checkout, then wait for your ready-for-pickup notification. That notification includes the pickup location.

Do you offer local delivery?

Yes. Local delivery costs $5 for eligible addresses within our configured 25-mile delivery radius in the Mobile area. Addresses more than 6 miles away require a minimum order of $50. Availability depends on your delivery address and is shown at checkout.

Can I return a non-personalized item?

Eligible items can be returned by requesting a return within 14 days of receiving your order. Items must be unworn or unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase. Sale items and gift cards are not returnable. Email service@bosonberry.com before sending anything back; returns sent without prior approval are not accepted. Please see our full Refund Policy for all conditions.

Can I return or exchange a personalized item?

Personalized items cannot be returned or exchanged unless we made a mistake with your order. Contact service@bosonberry.com if there’s an error. We may require photographs documenting the mistake or ask you to return the item.

What should I do if my order arrives damaged in shipping?

Contact us immediately at service@bosonberry.com so we’re aware, and file a damage claim directly with the shipping carrier. Claims are subject to the carrier’s review and decision. We can provide information you need to support your claim.

How can I contact BosonBerry Studios?

Email service@bosonberry.com for order questions, custom projects, artwork inquiries, or bulk quotes.